Cricket Copilot — Privacy Policy

1. Who We Are

Cricket Copilot (ABN 64 952 582 523) is an online coaching & training management platform, based in Melbourne, Australia. For data-protection purposes, the data controller is Brendan McGuinness. Contact: contact@cricketcopilot.com.

2. The Information We Collect

About you, the coach:

• Your name and email address (to create and secure your account)
• Your club’s name, logo and colours (if you add them)
• Payment information — handled by Stripe; we never see or store your full card details
• Basic usage information needed to run and improve the Service (for example, when you log in)
• A record of your acceptance of these Terms and this Policy — the date, time, version accepted and the IP address used

Information you enter about players:

• Player names, playing role, skill level (grade/XI) and bowling type
• Notes you write about players — conversations, meetings, observations and follow-ups
• Training attendance, batting time and bowling rotations recorded during sessions

You decide what you type into these fields. As per our Terms of Service, only record information that is relevant to the player(s) and is genuinely needed for coaching purposes.

3. Information About Children (Junior Players)

Cricket Copilot lets coaches record information about their clients or players within their squads – which may involve children under the age of 18. This information is entered by the coach, not by the child — children do not have accounts and do not log in.

• Permission. A coach must only add a junior player’s information if they have permission from a parent or guardian, which the coach confirms at sign-up.
• Only what’s needed. We ask coaches to record only information that is reasonably necessary for coaching, and to take particular care with junior players.
• Use. We use this information only to provide the Service to the coach. We never use children’s information for marketing, and we never sell it.
• Parents’ rights. A parent or guardian can ask to review, correct or delete a junior player’s information at any time — either through the child’s coach, or by emailing us at contact@cricketcopilot.com. We will assist and will action valid deletion requests within 30 days.
• Safeguarding. Coaches remain responsible for meeting their own and their club’s safeguarding and image-use obligations.

If you believe a child’s information has been added without proper permission, contact us at contact@cricketcopilot.com and we will remove it.

4. How We Use Your Information

• To provide and run the Service you’ve signed up for (contract)
• To take payment for your subscription (contract)
• To keep accounts secure and prevent misuse (legitimate interests)
• To generate AI coaching suggestions when you request them (see section 5)
• To contact you about your account or important changes (contract / legitimate interests)
• To send marketing only where you have opted in, which you can withdraw at any time (consent)

We do not use your data, or your players’ data, for advertising, and we do not sell it to anyone.

5. AI Features

When you choose to use an AI feature (such as conversation starters, note polishing or session prep), the relevant information — for example a player’s role, grade and the note you’ve written — is sent to our AI provider, Google Gemini, to generate the suggestion and is returned to you. This happens only when you press an AI button. Google Gemini processes it on our behalf and does not use it to train their models. Please see our Terms of Service for the important limitations of AI-generated content.

6. Who We Share Information With

We only share information with the suppliers that help us run the Service:

• AI — currently running Google Gemini models via Lovable AI Gateway (used for briefings, conversation starters, action items and voice transcription).
• App/Server — Lovable Cloud. The app is served from a global edge network, with the database, authentication, storage and server functions all managed within.
• Account & App Data — securely stored on AWS. Our database is hosted in the AWS Asia Pacific (Mumbai) region, India.
• Payments — process subscription payments using Stripe
• Communications — emails regarding accounts and (opted-in) marketing emails from Lovable email service infrastructure.

Each act on our instructions under a data-processing agreement. We may also disclose information where we reasonably believe it is necessary to comply with the law or legal process, to enforce our Terms of Service, or to protect the rights, property or safety of Cricket Copilot, our users, or others.

7. How Long We Keep It

We keep your account and data for as long as you have an account with us. If you close your account, we delete or anonymise your data within 60 days, except where we must keep limited records (for example, payment records) to meet legal or tax obligations. Requests from a parent or guardian to delete a junior player’s information are actioned within 30 days (see section 3).

8. Where Your Data Is Stored

Your data is stored by our suppliers. Our database, authentication and file storage are hosted on AWS infrastructure in the Asia Pacific (Mumbai) region, India, and the application itself is served from a global edge network (including Australian locations). Where data is disclosed overseas, we rely on appropriate safeguards as required by law, including Australian Privacy Principle 8. We may change where data is hosted in future; if we do, we will update this policy.

9. Business Transfer / Change of Ownership

If Cricket Copilot (or substantially all of its assets) is sold, merged or acquired, your information may be transferred as part of that transaction. The new owner will be bound by this Policy (or an equivalent policy), and we will let you know if your data becomes subject to a materially different policy.

10. How We Protect Your Information

Access to each coach’s data is restricted to that coach’s account. We use industry-standard encryption in transit, reputable suppliers, and access controls. No system is ever completely secure, but we take reasonable steps to protect your information and will notify you and the relevant authority of a serious breach as the law requires.

11. Your Rights

Depending on where you live, you may have the right to access, correct, delete or export your information, to object to or restrict certain uses, or to withdraw consent (including for marketing). To exercise any of these, email contact@cricketcopilot.com.

12. Cookies

We use only the cookies needed to keep you logged in and to run the Service securely. We do not use advertising or tracking cookies.

13. Changes To This Policy

If we change this policy, we’ll update the date and version above and, for significant changes, let you know by email or via notification within the Cricket Copilot platform itself.

14. Contact Us

contact@cricketcopilot.com